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How We Protect Your Account & Data

When you open an account with us, your personal information, payment details and account activity are handled under clear legal protections.

Account security verified at loginPayment data encrypted end-to-endWithdrawal verification on fileContact support to request changesData retention policies documented
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CONTACT US

How to Reach Support About Legal Matters

Email Support Send your legal questions, account access requests or data correction needs to our support…
Live Chat Open live chat in your account dashboard to speak with support about account security…
Account Settings View and update your legal preferences, contact details and payment information directly in your…
DATA & SECURITY

How We Handle Your Information

Account Verification

When you open your account, we collect your name, identity number and contact details to verify you are who you say you are. We verify your payment method when you deposit and again before each withdrawal to prevent fraud and ensure your funds go to the right place.

Payment Data Protection

Your DANA, OVO, GoPay and QRIS details are encrypted and stored separately from your account name. We never share your payment information with third parties. Your bank or payment provider handles the actual transfer; we only record that the transaction succeeded.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and track how you use the platform so we can improve it. You can disable cookies in your browser, but some features may not work. Our cookie policy lists every cookie we use and why.

Data Retention

We keep your account information while your account is active. After you close your account, we retain records for seven years to comply with payment and fraud prevention laws. Your withdrawal history stays on file so you can verify past transactions.

Request Your Data

You can ask to see, correct or download all the personal data we hold about you. Contact support with your account username and we will send you a copy within 30 days. You can also request that we delete your data where local law permits.

Account Closure

You can close your account at any time from the dashboard under Account → Settings → Close Account. We will freeze withdrawals while we verify your identity, then process any remaining balance to your registered payment method within 5 business days.

Legal & Account Protection Questions

We collect your name, date of birth, phone number, email and government-issued identity number to verify you meet the requirements to play in your region. We also record your payment method (DANA, OVO, GoPay, QRIS or bank account) and the addresses you use for deposits and withdrawals.

Before we process any withdrawal, we verify your identity by checking it against the information you gave us when you opened your account. We confirm your payment method matches your registered details, then send the funds only to that method. You can see the status of every withdrawal in your account history.

Yes. Go to Account → Legal & Privacy and select 'Download My Data'. We will compile all your personal information, account history and payment records into a file and send it to your email within 30 days of your request. You can also contact support to make the request by email.

We retain your account data for seven years after closure for payment verification and fraud prevention. Your withdrawal history, deposits and account activity remain on file so you can request transaction records. Personal data like name and identity details are kept secure in encrypted storage separate from active accounts.

After we verify your withdrawal request, funds are sent to your payment method immediately. DANA, OVO and GoPay deposits usually appear in 1–2 minutes. QRIS and bank transfers may take 1–5 business days depending on your bank. You can check the status in your account's Withdrawals page.

Email our support team at [email protected] or use live chat in your account dashboard Monday to Friday, 09:00–22:00 Indonesia time. For account access requests or data correction, include 'Legal Request' in the subject line and your account username so we can respond promptly.

No. We do not sell or share your personal information. We may share payment data with your bank or payment provider (DANA, OVO, GoPay, QRIS) only to process your deposit or withdrawal. We may disclose information to law enforcement where local law requires it. Your data stays with us otherwise.

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